Members-only Customer success jobs How to transition into customer success from any customer-facing role Before I broke into customer success, I did practically every customer-facing job you can think of. I've been a waiter, I've been a barman, I've been a chef, I've been a cleaner, I've run a cafe in Sydney⦠I could go on. Along the way, I picked up a lot of skills that I still use to this day....
Members-only Customer success jobs How customer success can thrive in a non-SaaS company This might sound trite, but thereās nothing more important than putting the customer experience at the center of your business decisions. It will improve your reputation, grow your revenue, and help you retain both your clients and your teams....
Members-only Customer success jobs What do tech layoffs mean for Customer Success Managers? Every day there are more and more stories about people, mostly in tech, getting laid off. Itās not only tech, as things have a tendency to reverberate through nearly every industry. The fear of a recession has a lot of companies getting rid of ābloat' or excessive overhead....
Members-only Customer success jobs What is the difference between Customer Success Managers and Account Managers? Theyāre both two job titles that float around every business and both seem related, right? But itās not just a case of rebranding; Customer Success Managers (CSMs) are not Account Managers re-packaged for technology industries like Software as a Service (SaaS)....
Members-only Customer success jobs 2022 in review: The truth about a career in customer success Like most things worth a dime of your time, customer success isnāt bridled with a black-and-white, two-dimensional definition. Thereās a whole lot more to the genetic makeup of CS than meets the eye. But what is it like to actually work in customer success?...
Members-only Customer success jobs How to spot a high-performing Customer Success Manager One of the challenges I had in the earlier days of building out a customer success function was developing predictable renewals and expansion measures. For context, this was when we were still collecting performance data and our historical data could not yet provide sufficient predictive power....
Members-only Customer success operations What are the roles and responsibilities of customer success teams in 2022? For all the discussions around CS best practices and how you ought to implement strategies to counteract churn, none of them matter without understanding how to properly structure a customer success team....
Members-only Customer success jobs 6 reasons why clients donāt want to speak to their CSM Working with a client on a call is the main way for customer success managers (CSMs) to uncover value from their product or service and, as a result, maintain a high level of gross and net retention....
Members-only Customer success jobs Top 7 interview questions for Customer Success Managers Good customer success is more about giving customers what they need as opposed to what they want. Of course, the kind of folks who can deliver on this is often a rare breed. Here are the top 7 questions for hiring customer success managers....
Members-only Customer success jobs Transitioning from a non-CS background into a customer success role Taking the first step in your customer success career is an experience every CS professional takes at one time or another. No oneās born into a job (trust-fund babies aside), and most are likely moved around until they find the right fit....
Members-only Customer success jobs BDRs, SDRs, and account executives - what sets them apart? Business development reps (BDRs), sales development reps (SDRs), and account executives (AEs) are all tasked with working with leads and prospects, with the ultimate goal of moving them along the sales funnel....
Members-only Customer onboarding A Customer Success Managerās guide to onboarding Like any customer-facing role, customer success should not be taken lightly. It isnāt just about ensuring customers reach their goals, Itās about building relationships with people, educating them, empowering them, and seeing them become as successful as they can be....
Members-only Customer success jobs What is it like to work in customer success? In the State of Customer Success report 2021, we dissected the customer success model in terms of its functionality, how itās measured, and the way it co-exists within the infrastructure of a modern business. But what is it actually like for a person to work in customer success?...
Members-only Customer success jobs What makes a good Customer Success Manager great? At Customer Success Collective, we love hearing from Customer Success Managers. In fact, weāre obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts....
Members-only Customer success jobs 5 ways to break into customer success āHow do I get into customer success?ā. This is a common question that I hear all the time. Itās not surprising as the profession of customer success (CS) has grown exponentially in the last 5 years and was ranked 6th on LinkedInās 2020...