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# How systems and data play a pivotal role in CS Operations
- URL: https://www.customersuccesscollective.com/systems-and-data-in-cs-operations-video/
- Published: 2024-09-30T16:55:00.000Z
- Updated: 2024-11-15T16:58:55.000Z
- Description: In this episode, Minna Vaisanen, Head of Customer Success at Growth Engineering Ltd. Tune in as Minna Visanen unravels how systems and data form the digital backbone of CS Operations, transforming customer support from reactive to proactive.
- Author: Eve Chatfield
- Tags: Videos

## Looking for more on CS Operations? 

[CS Ops: Turning data into smarter customer success decisionsThe phrase “data is the new oil” becomes truer every day. Data is the lubricant that greases the wheels of the fourth industrial revolution we’re living through. In short, your company will be creating a hell of a lot of data points - if they’re not already.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-66.png)Customer Success CollectiveDavid Collard![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Untitled-design--18---1-.jpg)](https://www.customersuccesscollective.com/cs-operations-leveraging-data-for-smarter-decision-making/)

[The ultimate guide to customer success operations (CS Ops)Customer success operations, otherwise known as CS Ops, is a new type of role we’re beginning to see crop up within customer success. Like any ordinary operations role, CS Ops functions within customer success to help it run smoothly.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-68.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_Sharing_Article_Images_Doodles-Text_--4-.jpg)](https://www.customersuccesscollective.com/customer-success-operations/)

[Connecting the dots: How CS Ops drives company-wide alignmentAligning business-wide initiatives and driving frictionless renewals are key goals for any customer success leader in a business that follows a recurring revenue model. In this article, we’ll explore how to leverage customer success operations (CS Ops) to achieve organization-wide alignment.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-67.png)Customer Success CollectiveRoger Mendez![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Untitled-design--25---1-.jpg)](https://www.customersuccesscollective.com/connecting-the-dots-how-cs-ops-drives-company-wide-alignment/)