> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# State of Customer Success Leadership 2024
- URL: https://www.customersuccesscollective.com/state-of-customer-success-leadership/
- Published: 2024-09-10T18:03:29.000Z
- Updated: 2025-08-01T11:15:59.000Z
- Description: Find out what customer success leadership really looks like in 2024. Leadership can often seem mysterious and out-of-reach – we’re here to make the inaccessible accessible. We’re here to share our findings with you in our first-ever edition of the State of Customer Success Leadership report.
- Author: Grace Gupta
- Tags: Reports, Leadership

![](https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Content/CSC/Cover_Mockup%20(1)%20(1).jpg) 

What customer success leadership really looks like today. 

Over the last few months, we spoke to customer success leaders from across the globe to understand the customer success leadership landscape. Now, we’re here to share our findings with you in our first-ever edition of the **State of Customer Success Leadership** report.

Grab your free copy 

## Leadership can often seem mysterious and out of reach.  
  
We’re here to make the inaccessible *accessible.* 

We’ve crammed our inaugural study into CS leadership with insights from top customer success leaders and backed up with data-driven analysis. 

We cover the essential elements of successful customer success leadership, equipping aspiring and current CS leaders with the knowledge and strategies to elevate their impact.

The **State of Customer Success Leadership 2024** report is a must-read for anyone looking to drive growth and innovation in their organization.

Grab your free copy 

![](https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Content/CSC/CSC_Report_Carousel_Template_.png) 

The State of Customer Success Leadership 2024 

**Want answers to these questions?** 

🚻 Is CS leadership representative of all genders?

💼 How do leaders structure their teams?

🎯 Which hard skills do leaders need?

😢 Which are the most common challenges faced by leaders

👀 Is CS leadership ethnically diverse?

Access every insight 

## Featured experts

**Meet the experts whose commentary is featured in this report. 👇**

![](https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Content/CSC/jenelle%20friday.jpeg) 

**[Jenelle Friday](https://www.linkedin.com/in/jenellefriday/)**

VP of Customer Success at **Forecastable** 

![](https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Content/CSC/Jess%20G.jpg) 

**[ Jess Galenski](https://www.linkedin.com/in/jess-galenski/)**

Director of Customer Success at **Apryse** 

![](https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Content/CSC/Mark%20H.jpg) 

**[Mark Higginson](https://www.linkedin.com/in/higginson/)**

Chief Customer Officer at **Screensteps** 

![](https://pma-assets-external.ams3.cdn.digitaloceanspaces.com/Content/CSC/Raymond%20Otereo.jpeg) 

**[ Raymond Otero](https://www.linkedin.com/in/rayotero/)**

Director, Global Customer Experience (Strategic) at **Microsoft**

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