https://www.customersuccesscollective.com/what-is-the-average-salary-of-a-customer-success-manager/ Customer Success Collective en Blog 2026-05-13T08:00:00+00:00 What is the average salary of a Customer Success Manager in 2026? CS careers, Articles https://www.customersuccesscollective.com/underperformance-in-customer-success-teams/ Customer Success Collective en Blog 2026-05-12T10:34:02+00:00 How to handle CSM underperformance Management, Leadership, CS careers, Articles https://www.customersuccesscollective.com/mistakes-customer-success-teams-make-video/ Customer Success Collective en Blog 2026-05-08T15:13:24+00:00 The BIGGEST mistake customer success teams made in 2025 Churn, Customer retention, Videos https://www.customersuccesscollective.com/how-hsbc-redesigned-customer-support-for-vulnerable-customers/ Customer Success Collective en Blog 2026-05-08T12:46:58+00:00 How HSBC redesigned customer support for vulnerable customers Customer support, Membership content, Premium, Articles https://www.customersuccesscollective.com/the-death-of-csat-and-nps-in-the-ai-era/ Customer Success Collective en Blog 2026-05-08T12:18:32+00:00 The slow death of CSAT and NPS in the AI era of customer support Customer support, AI and automation, Metrics and data, Articles https://www.customersuccesscollective.com/customer-churn-communication/ Customer Success Collective en Blog 2026-05-06T14:46:26+00:00 Why customers churn despite green health scores (and the 5 fixes) CS strategy, Metrics and data, Articles https://www.customersuccesscollective.com/customer-adoption-enablement-plan-template-framework/ Customer Success Collective en Blog 2026-05-05T15:15:54+00:00 Customer adoption enablement plan Template, Templates and frameworks, Membership content, Premium https://www.customersuccesscollective.com/align-enterprise-client-stakeholders/ Customer Success Collective en Blog 2026-04-28T09:24:12+00:00 The challenges with aligning stakeholders when handling enterprise accounts (and the fix) CS strategy, Articles https://www.customersuccesscollective.com/customer-success-mentorship-ecosystem/ Customer Success Collective en Blog 2026-04-23T16:54:09+00:00 A customer success mentorship ecosystem that actually works CS careers, Articles https://www.customersuccesscollective.com/closing-the-context-gap-in-customer-onboarding/ Customer Success Collective en Blog 2026-04-23T10:35:27+00:00 The handoff problem Your NRR is bleeding before onboarding ends Onboarding, Customer value, Webinars https://www.customersuccesscollective.com/why-customer-success-hero-culture-is-a-churn-red-flag/ Customer Success Collective en Blog 2026-04-22T14:07:08+00:00 Why customer success “hero culture” is a churn red flag Churn, Leadership, Articles https://www.customersuccesscollective.com/silent-signals-playbook/ Customer Success Collective en Blog 2026-04-21T08:32:05+00:00 Silent signals playbook: Turn support signals into revenue Churn, Revenue generation, AI and automation, Ebooks https://www.customersuccesscollective.com/ai-customer-success-summit-virtual-april-2026-2/ Customer Success Collective en Blog 2026-04-20T09:30:12+00:00 AI Customer Success Summit | Virtual, April 2026 Events, Presentations, AI, AI and automation, OnDemand https://www.customersuccesscollective.com/why-csc-membership-best-investment-in-my-career/ Customer Success Collective en Blog 2026-04-17T17:42:00+00:00 Why CSC Pro+ membership is one of the best career investments I've made Case studies https://www.customersuccesscollective.com/how-hubspot-rethought-cs-operations-ai/ Customer Success Collective en Blog 2026-04-17T15:00:18+00:00 How HubSpot rethought its customer success operations in the age of AI CS operations, AI, Articles, Membership content, Premium https://www.customersuccesscollective.com/lifecycle-driven-advocacy-template-framework/ Customer Success Collective en Blog 2026-04-16T09:09:13+00:00 Lifecycle-driven advocacy template Customer advocacy, Premium, Template, Templates and frameworks, Membership content https://www.customersuccesscollective.com/customer-success-enablement-high-performing-teams/ Customer Success Collective en Blog 2026-04-15T17:44:00+00:00 What high-performing teams actually get right about customer success enablement CS operations, Articles https://www.customersuccesscollective.com/customer-success-summit-denver-2026-2/ Customer Success Collective en Blog 2026-04-14T17:03:28+00:00 Customer Success Summit Denver 2026 Presentations, customer success summit https://www.customersuccesscollective.com/customer-success-summit-denver-2026/ Customer Success Collective en Blog 2026-04-14T16:48:47+00:00 Customer Success Summit Denver 2026 Presentations, customer success summit denver https://www.customersuccesscollective.com/customer-expansion-readiness-account-growth-plan-template-framework/ Customer Success Collective en Blog 2026-04-08T10:13:08+00:00 Customer expansion readiness & account growth plan Template, Premium, Templates and frameworks, Membership content https://www.customersuccesscollective.com/the-end-of-the-customer-success-platform-era/ Customer Success Collective en Blog 2026-04-08T10:06:46+00:00 The end of the customer success platform era AI and automation, customer success, Webinars https://www.customersuccesscollective.com/customer-success-data-architecture/ Customer Success Collective en Blog 2026-04-07T15:00:50+00:00 The real problem with data architecture in customer success Metrics and data, CS operations, Articles https://www.customersuccesscollective.com/how-to-drive-genuine-customer-value-after-onboarding-2/ Customer Success Collective en Blog 2026-04-03T15:00:45+00:00 How to drive genuine customer value after onboarding Onboarding, Premium, Membership content, Articles https://www.customersuccesscollective.com/cs-operations-leveraging-data-for-smarter-decision-making/ Customer Success Collective en Blog 2026-04-01T13:40:00+00:00 Turning data into smarter customer success decisions CS operations, Metrics and data, Articles https://www.customersuccesscollective.com/top-customer-success-events-to-attend/ Customer Success Collective en Blog 2026-04-01T08:00:00+00:00 Top customer success conferences to attend in 2026 Events https://www.customersuccesscollective.com/customer-success-responsibilities/ Customer Success Collective en Blog 2026-03-31T15:00:30+00:00 The growing responsibilities of customer success teams CS strategy, Articles https://www.customersuccesscollective.com/cs-powerhour/ Customer Success Collective en Blog 2026-03-30T13:25:16+00:00 Customer Success Powerhour Bi-weekly virtual meetups https://www.customersuccesscollective.com/scale-customer-success-and-revenue-with-ai/ Customer Success Collective en Blog 2026-03-27T10:11:00+00:00 4 ways CSMs can drive revenue Revenue generation, Customer journeys, CS strategy, Articles https://www.customersuccesscollective.com/customer-retention-kpis/ Customer Success Collective en Blog 2026-03-25T16:47:45+00:00 Why we need a new approach to customer retention KPIs Metrics and data, Articles https://www.customersuccesscollective.com/lessons-from-customer-success-leadership/ Customer Success Collective en Blog 2026-03-20T14:30:31+00:00 The good, the bad, and the ugly: Lessons from customer success leadership Leadership, Premium, Membership content https://www.customersuccesscollective.com/a-customer-centric-approach-to-customer-segmentation/ Customer Success Collective en Blog 2026-03-19T09:00:00+00:00 A customer-centric approach to segmentation Customer segmentation, Articles https://www.customersuccesscollective.com/cs-hiring-onboarding-scorecard-template-framework/ Customer Success Collective en Blog 2026-03-17T15:38:46+00:00 Customer success hiring & onboarding scorecard Onboarding, Premium, Templates and frameworks, Template, Membership content https://www.customersuccesscollective.com/community-managers-in-customer-support/ Customer Success Collective en Blog 2026-03-17T13:59:08+00:00 The role of community managers in modern customer support Customer support, Community, Articles https://www.customersuccesscollective.com/customer-success-summit-new-york-march-2026/ Customer Success Collective en Blog 2026-03-17T12:35:14+00:00 Customer Success Summit New York | March 2026 OnDemand, Events, Presentations https://www.customersuccesscollective.com/how-ccos-can-prevent-burnout/ Customer Success Collective en Blog 2026-03-12T16:22:30+00:00 How Chief Customer Officers can prevent burnout Chief Customer Officer, Leadership, Management, Articles https://www.customersuccesscollective.com/agentic-ai-cx-frontline-report/ Customer Success Collective en Blog 2026-03-10T14:19:26+00:00 Agentic AI CX Frontline Report AI and automation, Customer experience, Ebooks https://www.customersuccesscollective.com/how-cisco-uses-nps-csat-metrics-to-predict-churn/ Customer Success Collective en Blog 2026-03-06T15:00:17+00:00 How Cisco uses NPS and CSAT metrics to predict churn at renewal Metrics and data, Premium, Churn, Membership content https://www.customersuccesscollective.com/a-customer-success-managers-transition-from-an-individual-contributor-to-a-management-role/ Customer Success Collective en Blog 2026-03-06T11:00:00+00:00 How to transition from an individual contributor to management Management, CS careers, Articles https://www.customersuccesscollective.com/the-rise-of-sales-first-cultures/ Customer Success Collective en Blog 2026-03-05T14:39:57+00:00 The rise of sales-first cultures (and what this means for customer success in 2026) Revenue generation, CS operations, Leadership, Articles https://www.customersuccesscollective.com/proactive-support-playbook-template-framework/ Customer Success Collective en Blog 2026-03-04T14:26:59+00:00 Proactive support playbook template Customer support, Premium, Template, Templates and frameworks, Membership content https://www.customersuccesscollective.com/customer-churn-certified-masters/ Customer Success Collective en Blog 2026-03-04T08:13:24+00:00 Customer Churn Certified Masters Join the waitlist for $100 off https://www.customersuccesscollective.com/customer-success-summit-austin-february-2026/ Customer Success Collective en Blog 2026-03-03T16:30:17+00:00 Customer Success Summit Austin | February 2026 OnDemand, Events https://www.customersuccesscollective.com/how-to-build-a-customer-academy-ebook/ Customer Success Collective en Blog 2026-03-03T08:40:46+00:00 How to Build a Customer Academy For Every Stage of Your Customer Journey Ebooks https://www.customersuccesscollective.com/zero-to-cs-hero-building-customer-success-from-scratch-in-an-early-stage-startup/ Customer Success Collective en Blog 2026-03-02T09:36:16+00:00 Zero to CS Hero: Building Customer Success from Scratch in an Early-Stage Startup customer success, OnDemand https://www.customersuccesscollective.com/customer-success-manager-job-interview-questions/ Customer Success Collective en Blog 2026-02-25T10:50:00+00:00 25 Customer Success Manager interview questions (2026 cheat sheet) CS careers, Articles https://www.customersuccesscollective.com/how-xbox-support-reduced-escalations/ Customer Success Collective en Blog 2026-02-23T17:28:47+00:00 How Xbox customer support reduced thousands of monthly escalations Customer support, Articles https://www.customersuccesscollective.com/behavioral-science-behind-change-management/ Customer Success Collective en Blog 2026-02-20T13:00:50+00:00 The behavioral science behind successful change management Management, Premium, Membership content, Articles https://www.customersuccesscollective.com/mixed-data-literacy/ Customer Success Collective en Blog 2026-02-19T18:36:25+00:00 How to communicate customer success metrics to teams with mixed data literacy Metrics and data, Leadership, Management, Articles https://www.customersuccesscollective.com/advocacy-program-maturity-model-template-framework/ Customer Success Collective en Blog 2026-02-18T11:01:05+00:00 Advocacy program maturity model Customer advocacy, Templates and frameworks, Premium https://www.customersuccesscollective.com/10-best-practices-to-nail-for-seamless-customer-onboarding/ Customer Success Collective en Blog 2026-02-18T10:00:00+00:00 10 best practices for customer onboarding Onboarding, Articles https://www.customersuccesscollective.com/customer-retention-vs-acqusition/ Customer Success Collective en Blog 2026-02-16T07:50:00+00:00 Customer retention vs. acquisition What's the best method? Customer retention, Articles https://www.customersuccesscollective.com/customer-success-in-marketing-and-advertising-industry/ Customer Success Collective en Blog 2026-02-13T17:00:36+00:00 A deep dive into a customer success career in the marketing and advertising industry CS careers, Articles https://www.customersuccesscollective.com/what-is-customer-success/ Customer Success Collective en Blog 2026-02-11T08:00:00+00:00 What is customer success? CS strategy, Guides https://www.customersuccesscollective.com/practical-playbook-for-ai-driven-b2b-support/ Customer Success Collective en Blog 2026-02-06T14:33:45+00:00 Using AI to scale support without sacrificing quality: A CCO's view Live Sessions, AI and automation, Chief Customer Officer https://www.customersuccesscollective.com/lessons-building-customer-success-startup-without-playbook/ Customer Success Collective en Blog 2026-02-06T13:00:34+00:00 Lessons from building customer success in an early-stage startup (without a playbook) Startup, Premium, Membership content, Articles https://www.customersuccesscollective.com/customer-retention/ Customer Success Collective en Blog 2026-02-06T12:14:00+00:00 What is customer retention? Customer retention, Guides https://www.customersuccesscollective.com/ai-first-support-playbook-template-framework/ Customer Success Collective en Blog 2026-02-05T11:16:22+00:00 AI‑first support playbook AI, Templates and frameworks, Template, Premium https://www.customersuccesscollective.com/customer-success-salary-landscape-survey/ Customer Success Collective en Blog 2026-02-05T10:21:00+00:00 The Customer Success Salary & Landscape Survey 2026 Surveys https://www.customersuccesscollective.com/6-things-to-do-when-a-customer-announces-theyre-churning/ Customer Success Collective en Blog 2026-02-04T14:00:00+00:00 6 things to do when your customer announces they're leaving Churn, Customer retention, Articles https://www.customersuccesscollective.com/chief-customer-officer/ Customer Success Collective en Blog 2026-01-30T12:14:00+00:00 What is a Chief Customer Officer (CCO)? Chief Customer Officer, Leadership, Guides https://www.customersuccesscollective.com/customer-perception-of-ai-agents/ Customer Success Collective en Blog 2026-01-28T16:07:28+00:00 What US consumers really think about AI Agents in 2026 AI and automation, Articles https://www.customersuccesscollective.com/expand-powered-by-csc-san-francisco-2026/ Customer Success Collective en Blog 2026-01-27T11:58:38+00:00 Expand powered by CSC | San Francisco 2026 OnDemand, Events https://www.customersuccesscollective.com/how-to-lead-team-complex-customer-empathy/ Customer Success Collective en Blog 2026-01-23T14:31:04+00:00 How to lead your team through complex customer escalations with empathy Membership content, Premium, Articles https://www.customersuccesscollective.com/community-engagement-checklist-template-framework/ Customer Success Collective en Blog 2026-01-21T13:51:06+00:00 Community engagement checklist Community, Premium, Templates and frameworks, Membership content https://www.customersuccesscollective.com/customer-retention-playbook-that-reduces-churn/ Customer Success Collective en Blog 2026-01-20T18:14:11+00:00 How Box built a customer retention playbook that reduced customer churn Customer retention, Churn, Articles https://www.customersuccesscollective.com/ai-agent-blueprint-workbook/ Customer Success Collective en Blog 2026-01-20T10:34:23+00:00 Blueprint Workbook for Deploying an AI Agent AI and automation, Customer experience, Ebooks https://www.customersuccesscollective.com/why-customer-success-isnt-monetized/ Customer Success Collective en Blog 2026-01-16T12:54:48+00:00 Why most companies chose not to monetize customer success in 2025 Revenue generation, CS strategy, Articles https://www.customersuccesscollective.com/avoiding-management-debt/ Customer Success Collective en Blog 2026-01-13T15:33:00+00:00 How to avoid management debt Management, Articles https://www.customersuccesscollective.com/can-agentic-ai-and-csms-work-together/ Customer Success Collective en Blog 2026-01-09T13:00:30+00:00 Can Agentic AI and CSMs work together? The 7-skill breakdown AI, Premium, AI and automation, Membership content https://www.customersuccesscollective.com/building-customer-success-from-scratch/ Customer Success Collective en Blog 2026-01-08T11:55:40+00:00 Building customer success from scratch A practical framework for B2B SaaS CS operations, Startup, Leadership, Articles https://www.customersuccesscollective.com/post-event-engagement-plan-template-framework/ Customer Success Collective en Blog 2026-01-06T13:18:29+00:00 Post-event engagement plan template Events, Premium, Templates and frameworks, Template, Membership content https://www.customersuccesscollective.com/voc-platform-roi-calculator-template-framework/ Customer Success Collective en Blog 2025-12-23T11:51:11+00:00 VoC platform ROI calculator Template, Premium, Templates and frameworks, Membership content https://www.customersuccesscollective.com/how-to-increase-your-customer-success-salary/ Customer Success Collective en Blog 2025-12-22T17:14:49+00:00 10 ways to get a higher customer success salary in 2026 CS careers, Articles https://www.customersuccesscollective.com/data-storytelling-value-ai/ Customer Success Collective en Blog 2025-12-19T14:00:54+00:00 Why data storytelling is your only renewal defense in the AI era AI, Premium, Membership content, Articles https://www.customersuccesscollective.com/learning/on-demand/customer-success-metrics-certified-masters/ Customer Success Collective en Blog 2025-12-17T11:49:21+00:00 Customer Success Metrics Certified: Masters https://www.customersuccesscollective.com/learning/on-demand/customer-research-certified-masters/ Customer Success Collective en Blog 2025-12-17T10:54:18+00:00 Customer Research Certified: Masters https://www.customersuccesscollective.com/scaling-customer-outcomes-ai-podcast-video/ Customer Success Collective en Blog 2025-12-16T17:25:28+00:00 Why the best healthcare CS teams use AI to keep customers loyal AI and automation, Podcasts, Videos https://www.customersuccesscollective.com/competitive-advantage-during-economic-downturns/ Customer Success Collective en Blog 2025-12-15T21:00:41+00:00 Why customer success becomes your competitive advantage during economic downturns Revenue generation, CS strategy, Articles https://www.customersuccesscollective.com/customer-success-ones-to-watch-nominations/ Customer Success Collective en Blog 2025-12-15T10:11:00+00:00 Customer Success Ones to Watch in 2026 Surveys https://www.customersuccesscollective.com/ai-end-user-sentiment-report/ Customer Success Collective en Blog 2025-12-10T15:36:17+00:00 What customers really think  about AI Agents AI and automation, Ebooks, Customer experience https://www.customersuccesscollective.com/connect-community-podcast-video/ Customer Success Collective en Blog 2025-12-10T13:54:17+00:00 10 secrets to making your community LOVE your brand Community, Podcasts, Videos https://www.customersuccesscollective.com/customer-success-summit-london-december-2025/ Customer Success Collective en Blog 2025-12-09T12:07:18+00:00 Customer Success Summit London | December 2025 OnDemand https://www.customersuccesscollective.com/chief-customer-officer-summit-london-december-2025/ Customer Success Collective en Blog 2025-12-09T11:48:21+00:00 Chief Customer Officer Summit | London, December 2025 OnDemand, Chief Customer Officer https://www.customersuccesscollective.com/customer-success-playbook-driving-shareholder-value/ Customer Success Collective en Blog 2025-12-05T14:00:26+00:00 The customer success playbook for driving shareholder value customer success, Premium, Membership content, Articles https://www.customersuccesscollective.com/customer-success-salary-report-2025/ Customer Success Collective en Blog 2025-12-04T12:00:31+00:00 Customer Success Salary Report 2025 CS careers, Reports https://www.customersuccesscollective.com/customer-success-collective-award-winners-2025/ Customer Success Collective en Blog 2025-12-01T14:36:00+00:00 The Customer Success Awards 2025 Your winners award, Community https://www.customersuccesscollective.com/5-easy-ways-csms-can-drive-product-adoption/ Customer Success Collective en Blog 2025-12-01T11:00:00+00:00 How to drive product adoption Product adoption, Customer journeys, Articles https://www.customersuccesscollective.com/customer-experience-maturity-model-template-framework/ Customer Success Collective en Blog 2025-11-28T14:48:15+00:00 Customer experience maturity model Customer experience, Premium, Templates and frameworks, Template, Membership content https://www.customersuccesscollective.com/resolving-conflict-within-your-customer-success-team/ Customer Success Collective en Blog 2025-11-27T14:02:56+00:00 Resolving conflict within your customer success team Leadership, Management, Articles https://www.customersuccesscollective.com/adopt-onboarding-podcast-video/ Customer Success Collective en Blog 2025-11-26T16:18:28+00:00 Are you making this adoption mistake that costs you customers? Product adoption, Podcasts, Videos https://www.customersuccesscollective.com/customer-success-summit-chicago-november-2025/ Customer Success Collective en Blog 2025-11-25T16:08:28+00:00 Customer Success Summit Chicago | November 2025 Events, OnDemand https://www.customersuccesscollective.com/why-ai-falls-short-in-customer-success-without-human-insight/ Customer Success Collective en Blog 2025-11-21T14:00:24+00:00 Why AI falls short in customer success without human insight AI, Premium, customer success, Membership content, Articles https://www.customersuccesscollective.com/what-is-the-difference-between-customer-success-managers-and-account-managers/ Customer Success Collective en Blog 2025-11-21T08:00:00+00:00 The difference between Customer Success Managers and Account Managers CS careers, Articles https://www.customersuccesscollective.com/6-reasons-why-clients-dont-want-to-speak-with-csms/ Customer Success Collective en Blog 2025-11-20T13:00:00+00:00 6 reasons why clients don’t want to speak to their CSM Customer engagement, Articles https://www.customersuccesscollective.com/learn-customer-education-podcast-video/ Customer Success Collective en Blog 2025-11-20T12:38:46+00:00 What if customer education was your BEST retention strategy EVER? Customer education, Onboarding, Podcasts, Videos https://www.customersuccesscollective.com/the-ai-enabled-customer-org/ Customer Success Collective en Blog 2025-11-20T09:29:24+00:00 The AI-enabled customer org: Metrics, models, and mindset shifts Live Sessions, AI and automation https://www.customersuccesscollective.com/customer-success-summit-sydney-october-2025/ Customer Success Collective en Blog 2025-11-19T22:19:45+00:00 Customer Success Summit Sydney | October 2025 Events, OnDemand https://www.customersuccesscollective.com/feature-satisfaction-survey-template-framework/ Customer Success Collective en Blog 2025-11-18T15:25:33+00:00 Feature satisfaction survey template Surveys, Premium, Template, Templates and frameworks, Membership content https://www.customersuccesscollective.com/customer-success-manager-interview-playbook/ Customer Success Collective en Blog 2025-11-14T16:06:24+00:00 The Customer Success Manager interview playbook CS careers, Management, Leadership, Articles https://www.customersuccesscollective.com/driving-boardroom-decisions/ Customer Success Collective en Blog 2025-11-14T08:20:33+00:00 How customer success leaders can drive boardroom decisions Leadership, Chief Customer Officer, Articles