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# Scale high-touch customer success without breaking the bank
- URL: https://www.customersuccesscollective.com/scale-high-touch-customer-success-without-breaking-the-bank/
- Published: 2025-01-31T16:05:00.000Z
- Updated: 2025-02-03T16:08:15.000Z
- Description: Can high-touch Customer Success (CS) scale without draining your budget? YES, it can! Santosh Kumar, discusses how to streamline high-touch CS while keeping costs in check, ensuring every engagement adds real value to the customer journey.
- Author: Eve Chatfield
- Tags: Customer engagement, Videos

## Looking for more on CS budgets?

[Building a customer success tech stack with a limited budgetDan Farley, VP of Customer Success at Seenit, covers a topic many in smaller businesses: how to build a customer success toolkit with a limited budget.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-202.png)Customer Success CollectiveDan Farley![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Penny-counting--1--2.jpeg)](https://www.customersuccesscollective.com/building-a-customer-success-toolset-with-a-limited-budget/)

[Show me the money - making the shift from success to valueTransition from customer success to delivering tangible value. Discover strategies to demonstrate and maximize customer value.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-203.png)Customer Success CollectiveNancy Estrocio![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/35-1.png)](https://www.customersuccesscollective.com/making-the-shift-from-success-value-video/)

[What is the average salary of a customer success manager?Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world. In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-204.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_Website_Article_Images_Doodles--18-.jpg)](https://www.customersuccesscollective.com/what-is-the-average-salary-of-a-customer-success-manager/)