> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Delivering positive customer ROI in a high-touch environment
- URL: https://www.customersuccesscollective.com/positive-roi-high-touch-environment-video/
- Published: 2023-03-17T00:00:00.000Z
- Updated: 2025-03-17T17:33:42.000Z
- Author: Nancy Estrocio
- Tags: Revenue generation, CS strategy, Onboarding, Videos

### Learn more

Enjoyed this video? Why not check out some related reading 👇

[Delivering value to your most complex customersIn this article, I’m going to provide: a brief introduction and explain why I’m the right person to talk about this subject; some context about Indeed and the challenges we face in delivering value to our complex customers; four key insights you can take back to your own companies.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveMatthew Kaplon![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2023/05/pexels-photo-714699.jpeg)](https://www.customersuccesscollective.com/delivering-value-to-your-most-complex-customers/)

[What it takes to build a world-class customer success teamBuilding a world-class customer success team is crucial for driving measurable customer results and fostering long-term business growth. In this article, discover strategies and practical steps for creating and nurturing a high-performance customer success team.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveMatt Timmins![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2024/07/CSC_Sharing_Article_Images_Stock-Text--1-.jpg)](https://www.customersuccesscollective.com/what-it-takes-to-build-a-world-class-customer-success-team/)

[Your guide to high-touch and low-touch engagement modelsAs a CSM, figuring out the best way to interact with customers can be a challenge. You don’t want to bombard them with emails or product updates, nor do you want to leave them in the lurch. This is where high-touch and low-touch engagement models come into play.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2021/09/photo-1583404375551-f0266321a08c.jpeg)](https://www.customersuccesscollective.com/the-ultimate-guide-to-high-touch-and-low-touch-engagement-models/)