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# Outcome-driven engagements are the new big key to CS success
- URL: https://www.customersuccesscollective.com/outcome-driven-engagements-are-the-new-big-key-to-cs-success/
- Published: 2025-01-28T16:01:00.000Z
- Updated: 2025-02-03T16:08:25.000Z
- Description: Here’s the game-changer: Cut down on interactions and focus on high-value engagements to build a CS model that balances reactive and proactive strategies like a pro.
- Author: Eve Chatfield
- Tags: Customer engagement, Videos

## Looking for more on engagement?

[Strategies for customer engagement at scaleFinding the time and resources to fully engage with every customer at every stage can be a real struggle. As a CSM at Intercom, I understand the challenges that come with keeping customers engaged and satisfied, especially for startups and companies with limited resources.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-199.png)Customer Success CollectiveMatt O’Boyle![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_Framework_Tiles_customer_engagement.jpg)](https://www.customersuccesscollective.com/customer-engagement-and-the-metrics-that-matter-intercom/)

[Drive customer engagement through effective communicationsMy name is Lawrence Ang, and I work with the customer success team at The Financial Times. In this article, I’ll be focusing on customer communications and engagement. Obviously, I’m basing this very heavily on my own experiences, but there are certainly variations for different people.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-198.png)Customer Success CollectiveLawrence Ang![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/old-phones--1---1-.jpg)](https://www.customersuccesscollective.com/drive-customer-engagement-through-effective-communications/)

[Harness technology for scalable and personalized engagementAs your clients evolve, so does the complexity of their needs. And amidst this escalating complexity, one question invariably rises to the surface for every Customer Success Manager (CSM): “Is my customer success tech stack up to scratch?”![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-200.png)Customer Success CollectiveAchraf Maouloudi![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Untitled-design--10---1-.png)](https://www.customersuccesscollective.com/harness-technology-for-scalable-and-personalized-customer-engagement/)