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# Meet the Success Engineer: Building for the role evolution happening right now
- URL: https://www.customersuccesscollective.com/meet-the-success-engineer/
- Published: 2026-05-20T15:23:05.000Z
- Updated: 2026-06-15T15:36:05.000Z
- Description: The Success Engineer: How CS teams are rethinking the role
- Author: Customer Success Collective
- Tags: AI and automation, CS careers, Webinars

AI is absorbing the workflows that once filled a CSM’s week. The teams moving fastest have already rewritten their hiring profiles, restructured their teams, and started building toward a new kind of practitioner: the Success Engineer. 

Part technical expert, part adoption architect, the Success Engineer builds alongside customers, rather than just advising.  
  
In this live session, **Kelsey Bennett**, Strategic CSM at **Gainsight,** and **Mike Sasaki,** Senior VP of CSat **Jumio**, join us to get practical about what this shift looks like in real organizations today: what capabilities matter, what to hire for, and how CS leaders can get ahead of the role evolution before it creates gaps they can't close.

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## You’ll leave this session with:

- A grounded view of what a Success Engineer capabilities look like in real CS teams, today, not in theory
- A view of how AI-powered workflows (success plans, intelligent signals, and agentic handoffs) change what you need from the humans running them
- Criteria for your next hire and development plan for the team you already have
- A leadership framework for staying ahead of the role before it creates gaps in your org

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## Speakers

**Kelsey Bennett** 
**CSM at Gainsight**  
  
Kelsey’s career spans CSM and enterprise support at companies like SalesLoft, Docusign, and LinkedIn. She brings deep expertise in customer retention, adoption, and go-to-market strategy built from the ground up across enterprise and mid-market teams.  

**Mike Sasaki** 
**Senior VP of CS at Jumio**

Mike was previously CCO at ID.me, a secure digital identity network, and served as a Vice President of Customer Success at Emburse, partnering with customers to achieve their business objectives through optimal use of Emburse’s solutions. With over 15 years of experience in SaaS/Customer Success (CallidusCloud, Oracle, and Mitek), he’s worked with some of the largest brands around the globe.

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