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# What if customer education  was your BEST retention strategy EVER?
- URL: https://www.customersuccesscollective.com/learn-customer-education-podcast-video/
- Published: 2025-11-20T12:38:46.000Z
- Updated: 2025-11-25T16:20:02.000Z
- Description: In the first episode of the Retention Rethink podcast series, Gainsight's Taylor Johnston sits down with Elyce Ladany to break down why CS teams cannot treat learning as a “nice to have.” It’s a serious revenue driver.
- Author: Grace Gupta
- Tags: Customer education, Onboarding, Podcasts, Videos

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