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# The impact of AI on customer success
- URL: https://www.customersuccesscollective.com/impact-of-ai-on-customer-success-video/
- Published: 2024-09-20T16:46:00.000Z
- Updated: 2024-11-15T16:59:06.000Z
- Description: Parul Bhandari discusses some of the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right. This talk is perfect for those looking to build on their knowledge of AI in customer success.
- Author: Eve Chatfield
- Tags: Videos

## Learn more about AI? 

[Will AI kill customer support as we know it?Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-63.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/AI-.jpg)](https://www.customersuccesscollective.com/will-ai-kill-customer-support-as-we-know-it/)

[Use AI to predict and personalize customer success \[Video\]Vish Walia at Microsoft, is joined by Mary Poppen, CCO at Glint (LinkedIn). Vish and Mary discuss how to CS professionals can use AI to predict and personalize customer strategies in customer success.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-64.png)Customer Success CollectiveEve Chatfield![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Mary-Poppen--1-.jpg)](https://www.customersuccesscollective.com/use-ai-to-predict-and-personalize-cs-video/)

[CS + AI = ? Artificial intelligence in customer successYou don’t have to look far in science fiction, be it in books, TV, or film, to find dystopian depictions of artificial intelligence, commonly abbreviated as AI.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-65.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1510511459019-5dda7724fd87.jpeg)](https://www.customersuccesscollective.com/the-future-of-artificial-intelligence-in-customer-success/)