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# What is the ideal customer success mindset?
- URL: https://www.customersuccesscollective.com/ideal-customer-success-mindset-video/
- Published: 2024-11-25T16:49:17.000Z
- Updated: 2024-11-27T14:54:20.000Z
- Description: Jyo Shukla's mindset for customer success she has cultivated over the years is based on two core elements: The basic need for social interactions, and the growth model your company follows.
- Author: Eve Chatfield
- Tags: CS strategy, Videos

## Looking for more on CS mindsets?

[A customer-centric approach to customer segmentationCustomer segmentation is more than just categorizing clients into who’s paying the most per annum; it’s about their diverse needs, aligning services accordingly, and crafting personalized success pathways.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-102.png)Customer Success CollectiveKimberly Ayala![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Untitled-design--43-.jpg)](https://www.customersuccesscollective.com/a-customer-centric-approach-to-customer-segmentation/)

[People-powered growthMany businesses that claim to be people-powered fall short of the mark. Why? Because their growth as a business doesn’t align with the growth of their team. Instead of investing in their current team, they bring in outside talent to drive business growth.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-103.png)Customer Success CollectiveEmma Bilardi![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1548705085-101177834f47--1-.jpeg)](https://www.customersuccesscollective.com/people-powered-growth/)

[Your complete guide to customer-led growth and customer-centricityWhat if instead of expensive sales blitzes to find new customers, you focused more energy on current successful customers? The path to sustainable growth has been right under your nose – through a strategy focused on retaining your current customers.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-105.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/3.png)](https://www.customersuccesscollective.com/customer-led-growth/)