> ## Content Index
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# How a CSM can transition from an IC to management
- URL: https://www.customersuccesscollective.com/how-csms-transition-from-ic-to-management-video/
- Published: 2024-10-18T10:48:00.000Z
- Updated: 2024-11-27T14:54:46.000Z
- Description: Working for yourself to managing others is a huge transition to make. Josh Zamora, ex-Director of Global Customer Success at Service Now helps manage the transition and building trust within a new management position.
- Author: Eve Chatfield
- Tags: CS careers, Videos

## Looking for more on CS careers?

[Climbing the customer success career ladder | Shawna PartinThere’s a lot of noise out there (we’re looking at you, LinkedIn… 👀) about “leveling up” and “climbing that career ladder.” But how do you actually do that? How can you genuinely start making a difference and put into practice some game-changing skills to advance your career?![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-87.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_School_Podcast_Speaker_--2---1--1.png)](https://www.customersuccesscollective.com/progressing-up-the-customer-success-career-ladder-shawna-partin/)

[2022 in review: The truth about a career in customer successLike most things worth a dime of your time, customer success isn’t bridled with a black-and-white, two-dimensional definition. There’s a whole lot more to the genetic makeup of CS than meets the eye. But what is it like to actually work in customer success?![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-88.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1575832033745-e115e8b308fb.jpeg)](https://www.customersuccesscollective.com/a-2022-review-the-truth-about-a-career-in-customer-success/)

[Leadership tactics to move you up the career ladderClimbing the career ladder from CSM to CCO is more competitive than ever. In this article, discover tactics to rise through the ranks, from mastering revenue management to building relationships that open doors for future opportunities.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-89.png)Customer Success CollectiveBJ Shannon![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Leadership-tactics-to-move-you-up-the-career-ladder.png)](https://www.customersuccesscollective.com/leadership-tactics-to-move-up-career-ladder/)