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# How AI and automation perfects customer success
- URL: https://www.customersuccesscollective.com/how-ai-perfects-cs-video/
- Published: 2024-11-29T13:01:00.000Z
- Updated: 2025-01-02T13:08:26.000Z
- Description: What if I told you that automation and AI could do most of the customer success heavy lifting for you? Liza Shtilbans takes us through how AI accelerates cs at scale, the truth about AI-generated health scores, and real-world strategies for leveraging automation.
- Author: Eve Chatfield
- Tags: AI and automation, Videos

## Looking for more on AI? 

[Will AI kill customer support as we know it?Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-154.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/AI--4.jpg)](https://www.customersuccesscollective.com/will-ai-kill-customer-support-as-we-know-it/)

[The best AI tools for customer success \[Video\]Learn from Parul Bhandari, about the best AI tools for CS, the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it’s done right.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-152.png)Customer Success CollectiveEve Chatfield![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_Summit-Series_Youtube_Thumbnail_Template_--4---1-.jpg)](https://www.customersuccesscollective.com/best-ai-tools-for-customer-success-video/)

[AI and automation in customer successWhen applied correctly, automation, automation, and AI-enabled customer success will open up additional prospects in the future to transform the CS landscape completely.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-153.png)Customer Success CollectiveLaura Lakhwara![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_Framework_Tiles_automation.jpg)](https://www.customersuccesscollective.com/understanding-the-best-ways-to-use-artificial-intelligence-in-your-customer-success-strategies/)