> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# How AI is redefining the CSM role  with Adam Parsons
- URL: https://www.customersuccesscollective.com/how-ai-is-redefining-the-csm-role-video/
- Published: 2025-09-30T17:21:13.000Z
- Updated: 2025-09-30T17:25:12.000Z
- Description: In this episode of the CS School podcast, we're joined by Adam Parsons, Client Success Director at Degreed, where we break down where AI adds real value today, how to experiment with the right tools, and why curiosity and intentionality will separate leaders from laggards.
- Author: Grace Gupta
- Tags: AI and automation, CS careers, Podcasts

_No content available._