> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# The fundamentals of customer onboarding
- URL: https://www.customersuccesscollective.com/fundamentals-customer-onboarding-video/
- Published: 2024-08-07T18:03:00.000Z
- Updated: 2025-03-17T18:04:13.000Z
- Author: Nancy Estrocio
- Tags: Onboarding, Videos

### Learn more

Enjoyed this video ? Why not check out some related reading 👇

[Your complete guide to customer onboardingOnboarding greets us in new jobs, schools, apps, and devices. This process of training and orientation enables smooth transitions. But what makes for quality customer onboarding? Let’s explore the art and science behind integrations that stick.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveCustomer Success Collective![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2022/03/CSC_Hub_Page_Meta_customer-onboarding--1---1-.jpg)](https://www.customersuccesscollective.com/customer-onboarding/)

[11 steps to building a flawless customer onboarding checklistAn onboarding checklist is your dream ticket to ensuring a consistent, smooth, and standardized process that doesn’t miss a beat.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2024/05/CSC_Framework_Tiles_checklists.jpg)](https://www.customersuccesscollective.com/customer-onboarding-checklist/)

[How to onboard new customers (the right way)Onboarding new customers are one of the activities a Customer Success Manager (CSM) has to do with varying degrees of regularity.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveArtem Khalilov![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/09/pexels-mabel-amber-128299--1---1---1-.jpg)](https://www.customersuccesscollective.com/onboard-new-customers-like-you-mean-it/)