> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Finding harmony between customer success and product [VIDEO]
- URL: https://www.customersuccesscollective.com/finding-harmony-between-customer-success-product-video/
- Published: 2022-09-27T00:00:00.000Z
- Updated: 2024-09-27T14:49:43.000Z
- Author: Nancy Estrocio
- Tags: Product adoption, Videos

### Learn more

Enjoyed this video ? Why not check out some related reading 👇

[Finding harmony between customer success and productIn this article, I’ll share what I call the EAR methodology, a way to rethink the relationship between product and success and turn previously negative experiences into the foundation of a positive working relationship using empathy, alignment, and reframing exercises.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveEric Crane![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2021/09/water-lily.jpeg)](https://www.customersuccesscollective.com/finding-harmony-between-customer-success-and-product/)

[Your complete guide to customer successIf you want to build a business that gives your customers exactly what they want, you need to make customer success a priority.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveCustomer Success Collective![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2023/01/APAC-reloaded-meta---1---1-.jpg)](https://www.customersuccesscollective.com/what-is-customer-success/)

[Why customer success and product teams must communicateIn the fast-paced world of customer-centric businesses, the symbiotic relationship between Customer success and product management teams is not just a nice to have; it’s a necessity. The key to elevating the customer experience lies in the seamless integration of these two vital departments.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveJess Galenski![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2023/09/Untitled--1200---630px---1-.png)](https://www.customersuccesscollective.com/why-customer-success-and-product-teams-must-communicate-to-elevate-the-customer-experience/)