> ## Content Index > Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt > Use this file to discover other available public pages before exploring further. # “Every speaker was just on-point” - Jess Osborn, GoCardless - URL: https://www.customersuccesscollective.com/every-speaker-was-just-on-point-jess-osborn-gocardless/ - Published: 2023-03-31T17:16:09.000Z - Updated: 2023-03-31T17:16:09.000Z - Description: Jess Osborn, VP of Global Customer Success Management at GoCardless, presented a session at Austin’s Customer Success Festival on the intersection of customer success and product, and how these two pillars of SaaS can work together to ensure sustainable growth. - Author: Grace Gupta - Tags: Case studies Jess Osborn, **VP of Global Customer Success Management** at **GoCardless**, presented a session at Austin’s Customer Success Festival on the intersection of [customer success and product](https://www.customersuccesscollective.com/the-complete-guide-to-how-customer-support-customer-success-and-product-development-work-together/), and how these two pillars of [SaaS](https://www.customersuccesscollective.com/what-is-saas/) can work together to ensure sustainable growth. Jess’s talk focused on how this cross-departmental marriage can improve your customer journeys, lifecycle management processes, and product development through [customer feedback](https://www.customersuccesscollective.com/your-go-to-guide-on-how-to-obtain-customer-feedback/) and [data](https://www.customersuccesscollective.com/how-to-build-a-proactive-customer-success-function-with-data/) sharing. After her session, we managed to catch Jess and asked her about her experience of the event. In this case study, Jess discusses: - What made the event a stand-out experience, - The best thing about attending the event, and - Why other people should attend. For a comprehensive breakdown of our upcoming events, check out our [2023 events calendar](https://events.customersuccesscollective.com/?ref=customersuccesscollective.com) to find a location or virtual event that works for you. [Browse our events calendar](https://events.customersuccesscollective.com/?ref=customersuccesscollective.com) ## What made the Customer Success Festival in Austin stand out for you? Today we're in Austin, which is my hometown, so it's really special to be here with peers that I already know and to use the opportunity to network and meet other customer success professionals. ## What’s the best thing about attending the Customer Success Festival? I'm always impressed with the quality of the speakers at the Customer Success Festivals, and I feel like every time I attend one of CSC’s events, every new experience just exceeds my expectations and ‘ups’ my experience of the previous event. Every speaker is just on-point; it's been fantastic! ## Why should other people attend a Customer Success Festival? It’s perfect for anyone who's in the [customer success](https://events.customersuccesscollective.com/what-is-customer-success) space and open to learning. Whether they're on a development path, or perhaps they're a leader and they're trying to figure out their strategy, it's always so great to come together with these top minds. ![](https://fast.wistia.com/embed/medias/juu0qebqz7/swatch) ## A little bit about Jess Jess possesses extensive experience in building and developing global teams with a strong emphasis on integrity, leading to exceptional business outcomes. Her passion for this task is evident in the way she coaches team members into leadership and cross-functional roles aligned with their career goals, having mentored over 20 individuals. In recognition of her outstanding leadership in company culture and exceeding net and gross retention with multi-million dollar account portfolios of SaaS clients, Jess has received numerous awards. [20 exclusive takeaways from Customer Success Festival | AustinLast month, we hosted the Customer Success Festival in Austin, and boy was it a blast! To give you a taste of how awesome the event was, we’ve picked out a few highlights to share with you from five sizzling sessions.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2021/06/icon_yaJ_icon.ico)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2023/03/photo-1601579112934-17ac2aa86292.jpeg)](https://www.customersuccesscollective.com/takeaways-from-customer-success-festival-austin/) ## Key takeaways from Jess’ session - A Product Manager aims to create a valuable product, while CSMs strive to help customers adopt and appreciate it, leading to revenue growth for the business. - Product teams can aid CS teams in demonstrating product value and scaling their operations by integrating data. - CS teams' daily customer interactions and industry expertise can assist product teams in enhancing their product. - CABs can enforce accountability and enhance alignment between the Head of Product and CS teams, with the inclusion of the C-suite expediting the process. ## Consider attending an upcoming CSC event? Experience it beforehand with a [CSC membership plan](https://www.customersuccesscollective.com/signup/), which offers access to previous in-person and virtual event footage, including Austin, [OnDemand](https://www.customersuccesscollective.com/customer-success-ondemand/), entirely accessible from the comfort of your computer! [Become a member](https://www.customersuccesscollective.com/signup/)