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# Customer Success Managers vs. Account Managers [Video]
- URL: https://www.customersuccesscollective.com/customer-success-managers-account-managers-video/
- Published: 2024-07-12T17:07:14.000Z
- Updated: 2024-10-09T10:11:50.000Z
- Description: CSMs vs Account Managers: Not just a rebrand. Customer Success Managers aren't just Account Managers in SaaS clothing. These roles are distinct, each with unique responsibilities and impacts on business growth.
- Author: Grace Gupta
- Tags: Videos, Articles, CS careers

## Keep on learning

[Customer Success Managers vs. Account ManagersThey’re both two job titles that float around every business and both seem related, right? But it’s not just a case of rebranding; Customer Success Managers (CSMs) are not Account Managers re-packaged for technology industries like Software as a Service (SaaS).![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2023/10/2.png)](https://www.customersuccesscollective.com/what-is-the-difference-between-customer-success-managers-and-account-managers/)

[What is a Customer Success Manager (CSM)?At Customer Success Collective, we love hearing from Customer Success Managers. In fact, we’re obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2021/10/spark.jpeg)](https://www.customersuccesscollective.com/what-makes-a-good-customer-success-manager-great/)

[BDRs, SDRs, and account executives - what sets them apart?Business development reps (BDRs), sales development reps (SDRs), and account executives (AEs) are all tasked with working with leads and prospects, with the ultimate goal of moving them along the sales funnel.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2023/05/Customer_Success_Collective-Icon.png)Customer Success CollectiveDaniel O’Dowd![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/04/Screen-Shot-2022-04-01-at-10.14.59--1-.jpg)](https://www.customersuccesscollective.com/bdrs-sdrs-and-account-executives-what-sets-them-apart/)