> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Guarantee your customer success team can succeed in CRM
- URL: https://www.customersuccesscollective.com/customer-success-in-crm-video/
- Published: 2024-11-08T16:10:00.000Z
- Updated: 2024-11-27T14:54:33.000Z
- Description: There's more to CRM and CS than the basics, so working on these together can prove a challenge. Monica Flaherty, Global Business Strategy Leader at Microsoft, has a ton of experience working as a CS leader in the CRM space.
- Author: Eve Chatfield
- Tags: Videos

## Looking for more on CRM?

[Bridging relationship gaps with customer successI’m Daniel Goldfeld. I’m based out of Tel Aviv, where Perimeter 81 is headquartered. I’ve been the Global Vice President of Customer Success at Perimeter 81 for the last two years or so.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-98.png)Customer Success CollectiveDaniel Goldfeld![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1429041966141-44d228a42775-1.jpeg)](https://www.customersuccesscollective.com/bridging-relationship-gaps-with-customers-by-leveraging-customer-success-principles/)

[Transform your Customer Success Managers into strategic partnersChad Horenfeldt, VP of Customer Experience, takes us through how to transition CSMs into strategic roles and build long-term customer relationships.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-97.png)Customer Success CollectiveChad Horenfeldt![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Leveling-up-your-CSMs---Tactics-to-become-more-strategic-and-build-long-term-customer-relationships.jpg)](https://www.customersuccesscollective.com/leveling-up-your-csms-tactics-to-become-more-strategic-and-build-long-term-customer-relationships/)

[The unique challenges of customer success in the CRM spaceIn this episode of CS Connect, Vish and Monica discuss the unique challenges that customer success faces within the customer relationship management (CRM) space and implementing customers’ business outcomes.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-96.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Screen-Shot-2021-11-17-at-15.00.54.jpg)](https://www.customersuccesscollective.com/the-unique-challenges-of-customer-success-in-the-crm-space/)