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# Customer retention survey template
- URL: https://www.customersuccesscollective.com/customer-retention-survey/
- Published: 2022-04-06T09:55:03.000Z
- Updated: 2024-07-19T13:12:57.000Z
- Description: Gain a better understanding of your customers loyalty and personal experiences with your product/service using this customer retention survey template.
- Author: Customer Success Collective

Ask any business owner and they’ll all say the same thing: attracting new customers is *tough*.

As a customer success professional, you’ve got the responsibility of reducing customer churn and keeping the retention figures intact.

So how can you prevent customers from jumping ship and opting for a market alternative?

Since we love to provide unrivaled resources to help our members drive innovation and growth, [**have this template on us**](https://share-eu1.hsforms.com/1BeHpojLLRWmQpPrfU7lEww2b1vun). 😉

Use this template to help you gain a better understanding of how loyal your customer is towards your brand, as well as their experience with your product or service.

## 

## Like this template? 

We have a bunch more covering everything from storytelling to onboarding, to customer research, upselling, and reducing churn, all included in our [membership plans](https://www.customersuccesscollective.com/signup/).

Unlock exclusive content, articles, interviews, slide decks, videos, and more, curated, reviewed, and compiled by CSC experts from the likes of:

![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/03/logo-image-2.png)

[Membership plans | Customer Success CollectiveUnlock our library of members-only, heavyweight customer success content. Including templates, frameworks, video content, and expert talks. What are you waiting for?![](https://www.customersuccesscollective.com/favicon.ico)Customer Success CollectiveRichard King![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/03/CSC-Tag-Meta-Template--7-.png)](https://www.customersuccesscollective.com/signup/?utm%5Fsource=ghost&utm%5Fmedium=page&utm%5Fcampaign=free-customer-retention-template)

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[ ![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w600/2022/09/CSC-Customer-Retention-Certified-Masters-course-in-article-banner-ad.png) ](https://certified.customersuccesscollective.com/p/customer-retention-certified-masters) 

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