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# Cultural intelligence in CS  with Jomilsa Sousa
- URL: https://www.customersuccesscollective.com/cultural-intelligence-in-customer-success-video/
- Published: 2025-10-14T08:59:36.000Z
- Updated: 2025-10-14T09:00:37.000Z
- Description: Can customer success strategies be replicated across different regions and cultures? In this episode, we sit down with Jomilsa Sousa, a Customer Success Manager based in Dubai, to explore why standardized UK/US playbooks often fall short in international markets.
- Author: Grace Gupta
- Tags: CS strategy, Podcasts

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