> ## Content Index > Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt > Use this file to discover other available public pages before exploring further. # Your monthly CS highlights - URL: https://www.customersuccesscollective.com/cs-scoop-february-2022/ - Published: 2022-02-25T14:00:00.000Z - Updated: 2022-02-25T15:19:54.000Z - Description: Read about better aligning with customer success, accelerating product adoption, and driving user confidence in this month's edition of CS Scoop. - Author: Customer Success Collective Hey there 👋 This month’s sped past (well, it is only 28 days) but we’ve been working away to continue delivering high-quality content and events for CS leaders, like yourself. On our minds this month, we’re thinking about how to better align yourself with customer success and understand your customer base on a deeper level. **ICYMI:* next month we have three events running (one being in the Big Apple 🍎) - hope to [see you there](https://summitnyc.customersuccesscollective.com/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022)?* Now, put all that excitement to the side and grab your dessert spoon for a serving of CS scoop. *\-[Grace](https://www.linkedin.com/in/g-g-grace-gupta/), Copywriter @ [Customer Success Collective](https://www.linkedin.com/company/customersuccesscollective)* --- ## [The Customer Success Manifesto](https://thecustomersuccessmanifesto.io/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) [![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/02/giphy--61-.gif)](https://www.customersuccesscollective.com/the-customer-success-manifesto/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) It sure would be handy to have a centralized guide, or a handbook, to shine a light on the top principles of customer success... 📖 This is where the Customer Success Manifesto comes into play: an up-to-date guide, bringing transparency and cohesion to this business practice. [Sign the manifesto](https://thecustomersuccessmanifesto.io/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) --- ## [Ensuring better alignment with customer success](https://www.customersuccesscollective.com/ensuring-better-alignment-with-customer-success/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) [![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/02/giphy--62-.gif)](https://www.customersuccesscollective.com/ensuring-better-alignment-with-customer-success/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) It's super important for customer success to get involved early on in the sales cycle, especially when you're trying to scale your organization. Michelle Wideman, Chief Customer Officer at Onna, looks at some of the unique and new initiatives developed to ensure better alignment with customer success. [Get everyone on board](https://www.customersuccesscollective.com/ensuring-better-alignment-with-customer-success/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) --- ## [How to accelerate product adoption and drive user confidence during onboarding](https://www.customersuccesscollective.com/how-to-accelerate-product-adoption-and-drive-user-confidence-during-onboarding/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) [![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/02/giphy--63-.gif)](https://www.customersuccesscollective.com/how-to-accelerate-product-adoption-and-drive-user-confidence-during-onboarding/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) With each customer success interaction, you’re closer to better understanding your customer base and honing a stronger customer success strategy. That being said, when it comes to onboarding a new customer, you don’t have that much leeway for making mistakes. Step inside for some top tips. [Drive user confidence](https://www.customersuccesscollective.com/how-to-accelerate-product-adoption-and-drive-user-confidence-during-onboarding/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) --- ## [CS Connect](https://www.customersuccesscollective.com/cs-connect/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) In the latest episode of CS Connect, our host and **Microsoft’s** own Customer Success Strategist, **Vish** **Walia**, is joined by **Swati** **Chopra**, Senior Director of Customer Success & Support at **DocuSign**. The topic on Vish and Swati’s mind is a super interesting one: [monetizing CS](https://www.customersuccesscollective.com/cs-connect/?wchannelid=n4zj981kds&wmediaid=ukvkncu4wm&utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022). How can you do it? Can everyone do it? What processes should CS leaders bear in mind when pursuing this revenue route? [Let's hear it](https://www.customersuccesscollective.com/cs-connect/?wchannelid=n4zj981kds&wmediaid=ukvkncu4wm&utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) --- [![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/02/cs-scoop-membership.png)](https://www.customersuccesscollective.com/membership/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) ## New this month ### Specialist content spotlight - [A practical playbook to B2B customer renewal](https://www.customersuccesscollective.com/a-practical-playbook-to-b2b-customer-renewal/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) \[Freshworks\] - [Drive customer engagement through effective communications](https://www.customersuccesscollective.com/drive-customer-engagement-through-effective-communications/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) \[The Financial Times\] ### New templates - Customer [case study](https://www.customersuccesscollective.com/templates-and-frameworks/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) questions - Sales to customer success [handover](https://www.customersuccesscollective.com/templates-and-frameworks/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) [Become a member](https://www.customersuccesscollective.com/signup/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022%5Fblank) --- ## Create and Contribute [Create & Contribute | Customer Success CollectiveWant to pop your content in front of 1,000s of your incredible customer success peers? Start building your personal brand? Prime yourself as an industry authority? Even just do your good deed for the day by imparting your wisdom with others?![](https://www.customersuccesscollective.com/favicon.ico)Customer Success CollectiveCustomer Success Collective![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2021/06/CSC_meta_contribute.jpg)](https://www.customersuccesscollective.com/create-contribute/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022) --- ## Partner with Us [Partner with us | Customer Success CollectiveWant to put your product in front of 1,000s of uber enthusiastic customer success folks all over the world? Who wouldn’t. Come on in to check out your options.![](https://www.customersuccesscollective.com/favicon.ico)Customer Success CollectiveCustomer Success Collective![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2022/01/CSC-Meta---Template.jpg)](https://www.customersuccesscollective.com/partner-with-us/?utm%5Fsource=ghost&utm%5Fmedium=newsletter&utm%5Fcampaign=cs-scoop-february-2022)