> ## Content Index > Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt > Use this file to discover other available public pages before exploring further. # Customer Success Powerhour Bi-weekly virtual meetups - URL: https://www.customersuccesscollective.com/cs-powerhour/ - Published: 2026-03-30T13:25:16.000Z - Updated: 2026-08-21T13:42:38.000Z - Description: Customer Success Powerhour is our bi-weekly virtual drop-in for Pro, Pro+ and Exec members where you'll have the chance to discuss a range of topics with your fellow CSMs. - Author: Customer Success Collective Introducing **Customer Success Powerhour**, an exclusive bi-weekly virtual meetup for Pro and above members. **Customer Success professionals of all levels** will come together bi-weekly in an open forum, where you'll be able to discuss everything from customer outcomes and adoption strategies, to retention, expansion, and operational best practices. Each Customer Success Powerhour will be led by a specially-selected host, and attendees can submit topics for the agenda. If you’re interested in joining, check out the upcoming dates below – we look forward to seeing you there! --- ### Upcoming dates and topics: #### ****🪜September 3:** The new PostSales career ladder in the age of AI - where do the humans go? **Hosted by* [**Kristine Marhilevica*](https://www.linkedin.com/in/kristinemarhilevica/)**, Global Senior Director, Technical Customer Support at* [**Ardoq*](https://www.linkedin.com/company/ardoq/) Careers in Customer Success and Technical Support were always built from the bottom up. You started on the front line: tickets, low-touch accounts and QBR prep, and earned judgment by doing the reps. Now AI is absorbing exactly that entry-level work. We didn't just automate tasks,- we automated the training ground. So I'm hosting a PowerHour on a question I don't think our industry is asking honestly enough: ****The new PostSales career ladder: where do the humans go?** What we'll dig into together: • If AI does the entry-level work best, where do juniors begin? • Can you still learn judgment without doing the repetitive work? • Which new roles are real career tracks and which are just temporary titles? • What earns a promotion now? • Are we re-skilling our people or quietly planning to hire differently? The risk isn't AI doing tasks, - it's removing the ladder that built our best people. If we take the bottom rung, we owe them a new one. Discussion happens throughout, not just at the end. Bring a real example from your own team. #### ****September 17** Coming soon #### ****October 1** Coming soon #### ****October 1**5 Coming soon #### ****October 29** Coming soon #### ****November 12** Coming soon #### ****November 26: Thanksgiving** Just a quick heads-up that there will be ****no Powerhour this week due to Thanksgiving** 🦃. We’ll be back for our final episode of 2026 on December 10 💛 #### ****December 10** Coming soon --- SPONSORED [![CTA Image](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2026/04/CSC_Powerhour_Event_Calendar--1--2.png)](https://www.customersuccesscollective.com/signup/) [Upgrade to join ](https://www.customersuccesscollective.com/signup/) **Join to:** - 🚀 Grow your Customer Success career and advance to the next level with the help of this expert community - 🤝 Build relationships with other Customer Success leaders, exchange ideas, best practices, and experiences - 🎯 Become a stronger Customer Success professional through tailored advice, discussions, and networking --- ### Meet your Customer Success Powerhour hosts [**Kourtney Thomas**](https://www.linkedin.com/in/kourtneythomas/) **| Head of Customer Success at** [**TakeUp**](https://www.linkedin.com/company/takeup-ai/) Kourtney Thomas is a customer success and revenue leader with 15+ years of experience scaling high-performing teams across tech, SMB, and hospitality. She has driven retention and growth through multimillion-dollar portfolios, operational excellence, and programs that enhance onboarding, education, and customer experience. Known for her people-first, strategic leadership, Kourtney builds trust-based client relationships while delivering measurable business impact. [**Kristine Marhilevica Johansen**](https://www.linkedin.com/in/kristinemarhilevica/) **| Global Senior Director of Technical Customer Support at** [**Ardoq**](https://www.linkedin.com/company/ardoq/) Kristine is a Global Senior Customer Services Leader with 25+ years driving B2B SaaS and Cloud customer excellence. As head of Technical Customer Support at Ardoq, she builds AI-first, scalable support models that enhance adoption, retention, and long-term customer value. Known for blending operational rigor, strategic planning, and servant leadership, Kristine develops high-performing teams, optimizes customer journeys, and delivers measurable business impact across global enterprise clients. [**Roxcee Stacker** ](https://www.linkedin.com/in/roxceestacker/)**| Vice President of Customer Success at** [**BlueConduit**](https://www.linkedin.com/company/blueconduit/) Roxcee Stacker is Vice President of Customer Success at BlueConduit, where she leads post-sale strategy, renewals, expansion, and customer experience for utilities serving millions. With a background spanning sales, marketing, and research, she combines commercial instinct, data-driven insight, and strategic storytelling to position Customer Success as a revenue-generating discipline. Roxcee champions high-performing teams, outcome-driven AI adoption, and proactive retention strategies that align product, data, and commercial goals. [**Tara Danzig**](https://www.linkedin.com/in/tara-danzig/) **| Director of Customer Success at** [**D-Tools**](https://www.linkedin.com/company/d-tools-inc./) Tara is an accomplished customer success and experience leader with extensive experience driving high-impact strategies in the SaaS and B2B software space. She excels at building and scaling teams, optimizing post-sale operations, and creating customer-centric frameworks that enhance retention, satisfaction, and long-term business value. Known for her strategic insight and operational expertise, Tara combines a focus on measurable results with a deep commitment to fostering strong customer and team relationships. ![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2026/03/Meta--9---1-.png)