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# Keeping client engagement human in digital age [VIDEO]
- URL: https://www.customersuccesscollective.com/client-engagement-human-video/
- Published: 2022-03-17T00:00:00.000Z
- Updated: 2025-03-17T17:14:54.000Z
- Author: Nancy Estrocio
- Tags: Customer engagement, Videos

### Learn more

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[Meaningful interactions: The key to digital customer successDigital customer success is about much more than implementing tools; it’s about crafting meaningful, timely interactions that guide customers effectively through their journey with your product or service.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveAlex Turkovic![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2024/02/Untitled-design--35-.jpg)](https://www.customersuccesscollective.com/meaningful-interactions-the-key-to-digital-customer-success/)

[Customer experience vs. user experience: The differencesCustomer experience (CX) and user experience (UX) are two facets of the overall interaction and engagement customers and users have with a brand or product. Sure, both of these terms sound like they’re cut from the same cloth, but they’re interestingly pretty distinct.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/2024/08/CSC_Sharing_Article_Images_Doodles-Text_--5-.jpg)](https://www.customersuccesscollective.com/customer-experience-vs-user-experience/)

[Your guide to high-touch and low-touch engagement modelsAs a CSM, figuring out the best way to interact with customers can be a challenge. You don’t want to bombard them with emails or product updates, nor do you want to leave them in the lurch. This is where high-touch and low-touch engagement models come into play.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w256h256/2024/07/android-chrome-192x192.png)Customer Success CollectiveGrace Gupta![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1200/2021/09/photo-1583404375551-f0266321a08c.jpeg)](https://www.customersuccesscollective.com/the-ultimate-guide-to-high-touch-and-low-touch-engagement-models/)