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# “I had a lot of ‘aha’ moments during the festival” - Meaghan Maher, Stripe
- URL: https://www.customersuccesscollective.com/case-study-events-meaghan-maher-stripe/
- Published: 2022-11-03T15:44:21.000Z
- Updated: 2022-11-03T15:44:21.000Z
- Description: Meaghan Maher is the Global Head of Customer Success Strategy & Operations at Stripe, a financial infrastructure platform for businesses. Meaghan works on the strategies, tools, operations, and processes that help Stripe’s CS practitioners to be successful.
- Author: Grace Gupta
- Tags: Case studies

[**Meaghan Maher**](https://www.linkedin.com/in/meaghan-maher-b5639a38/)is the Global Head of Customer Success Strategy & Operations at **Stripe**, a financial infrastructure platform for businesses. While not currently working in a customer-facing capacity, Meaghan works on the strategies, tools, operations, and processes that help Stripe’s CS practitioners to be successful. 

In September 2022, Meaghan attended CSC’s [Customer Success Festival in San Francisco](https://www.customersuccesscollective.com/customer-success-festival-san-francisco-2022-ondemand/) and gave a talk on the lessons that can be learned from an evolving SaaS landscape and consumption business models. In her presentation, Meaghan ponders the next incarnation of customer success. 🇺🇸

In this case study, she discusses his experience at the event, specifically:

- What she enjoyed about the event
- What made this event stand out against others on the market
- Actionable key takeaways she picked up
- Other sessions she enjoyed

## What Meaghan enjoyed about the Customer Success Festival

I found the content to be really strategic; I felt like it was presented in a way that could apply to different business models and companies. So, I really enjoyed hearing everyone's different perspectives, based on their experience. 

## What made this event stand out against others on the market?

I really liked how it was broken up into keynotes and panelists. I felt like this provided the best of both worlds: you were being presented *to* as well as hearing a panel of experts bounce ideas off one another.

I liked that trade-off between some of them being keynote-focused speakers, and some of them actually having that panel-type discussion.

[ ![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/size/w1000/2022/07/CSC-membership-ad-1.jpeg) ](https://www.customersuccesscollective.com/membership-plans-whats-new//)

## Actionable key takeaways from Customer Success Festival

I really had a lot of ‘aha’ moments during the festival. There are some things happening in the CS field that I think we all know are going on but hadn’t had it reinforced before. Hearing how other companies are tackling similar issues has helped validate that feeling. Now I know it's not just us, and everyone's feeling this as well.

## Other sessions Meaghan enjoyed

There was a session on customer advocacy\* and I loved hearing about how you build those advocacy forums, and how you shouldn’t burn out advocates either. The session explored how to find that balance between: 

1. How to find good advocates
2. How to bring them into your ecosystem
3. How to nurture that whole experience

*\* Psst… the session Meaghan’s referring to was a presentation delivered by Swiftly’s Chief Customer Officer, Maranda Dziekonski, called ‘*[*Converting customers into advocates’*](https://www.customersuccesscollective.com/customer-success-festival-san-francisco-2022-ondemand/)

## One word to describe the Customer Success Festival?

Customer-centric.   

![](https://fast.wistia.com/embed/medias/iy5mmpzs9d/swatch)

## Are you thinking about attending the next CSC event?

With a [membership plan](https://www.customersuccesscollective.com/case-study-events-shayan-goodarzi-uipath/customersuccesscollective.com/signup/), you can gain access to footage of every past event we’ve put on – including San Francisco – [OnDemand](https://www.customersuccesscollective.com/customer-success-ondemand/), all from the comfort of your computer! 👀

[What's on offer](https://www.customersuccesscollective.com/case-study-events-shayan-goodarzi-uipath/customersuccesscollective.com/signup/)