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# Build an 11 out of 10 customer success team
- URL: https://www.customersuccesscollective.com/build-an-11-out-of-10-cs-team-video/
- Published: 2024-11-01T14:58:00.000Z
- Updated: 2024-11-27T14:54:39.000Z
- Description: How do you continue to improve your practices, team members, and strategies without losing steam? Mark Higginson, EVP, Customer Success at SixFifty sits down to discuss how to build your team to a phenomenal 11/10.
- Author: Eve Chatfield
- Tags: CS strategy, Videos

## Want to learn more about building CS teams? 

[Building successful customer success teamsBuilding strong customer success teams is so important. Every good team has to have a strong strong foundation supporting it! That’s why in this article we’re going to look at the five essential pillars of building successful teams.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-93.png)Customer Success CollectiveZuzanna Ostojska![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1587654780291-39c9404d746b--1-.jpeg)](https://www.customersuccesscollective.com/building-successful-customer-success-teams/)

[How you’re demotivating your team and how to stopFew things are as costly and disruptive as managers who kill motivation. It’s said that “people don’t leave jobs; they leave managers” and the stats back this up: 70% of an employee’s motivation is influenced by their manager, according to Gallup.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-94.png)Customer Success CollectiveChloie Brandrick![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Screen-Shot-2022-03-16-at-15.15.19-1.jpg)](https://www.customersuccesscollective.com/how-youre-demotivating-your-team-and-how-to-stop/)

[Building out customer success and sales teams from the ground upIn two instances in my career, I’ve joined start-ups as the first hire for sales and customer success when the entire company was less than 15 employees strong.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-95.png)Customer Success CollectiveDavid Apple![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1498747324273-943f73ca00b6.jpeg)](https://www.customersuccesscollective.com/building-out-customer-success-and-sales-teams-from-the-ground-up/)