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# How to bridge relationship gaps with customer success
- URL: https://www.customersuccesscollective.com/bridge-relationship-gaps-with-customer-success-video/
- Published: 2024-09-13T16:45:00.000Z
- Updated: 2024-11-15T16:59:17.000Z
- Description: For episode 3 of our Customer Success Convo series, our host Vish Walia, Customer Success Manager at Microsoft, is joined by Daniel Goldfeld, Global VP of Customer Success at Perimeter 81. In this episode, Daniel discusses how leveraging CS principles can bridge relationship gaps with customers.
- Author: Eve Chatfield
- Tags: Videos

## Looking for more on customer relationships?

[Bridging relationship gaps with customer successI’m Daniel Goldfeld. I’m based out of Tel Aviv, where Perimeter 81 is headquartered. I’ve been the Global Vice President of Customer Success at Perimeter 81 for the last two years or so.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-60.png)Customer Success CollectiveDaniel Goldfeld![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1429041966141-44d228a42775.jpeg)](https://www.customersuccesscollective.com/bridging-relationship-gaps-with-customers-by-leveraging-customer-success-principles/)

[How to build lasting customer relationships | 6 strategiesLet the record state that being in a customer success role is not easy. You’re working with clients every day who vary in personalities, are from different organizational backgrounds, and are constantly coming to you for advice and best practices.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-61.png)Customer Success CollectiveErica Kennedy![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1606778303039-9fc1488b1d8a.jpeg)](https://www.customersuccesscollective.com/make-em-stick-6-ways-to-build-long-lasting-customer-relationships/)

[Building customer relationships | Future of SaaSBuilding strong relationships with customers is difficult in SaaS. We explain the approach you need to lower churn rates and get higher customer retention.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-62.png)Customer Success CollectiveAlex Morris![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/photo-1559526324-4b87b5e36e44)](https://www.customersuccesscollective.com/building-customer-relationships-saas/)