> ## Content Index > Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt > Use this file to discover other available public pages before exploring further. # AI Across the Customer Journey Ebook - URL: https://www.customersuccesscollective.com/ai-across-the-customer-journey-ebook/ - Published: 2026-09-29T11:38:42.000Z - Updated: 2026-10-10T23:31:36.000Z - Description: Your guide to fixing broken handoff failures that kill NRR – loaded with practical frameworks and genuine strategies for building an AI foundation that works. - Author: Grace Gupta - Tags: AI and automation, Customer journeys, eBooks A 49-page guide for CS leaders on fixing the handoff failures that kill NRR – with practical frameworks for building AI on a foundation that actually works. # You're not losing revenue at renewal. It's leaking at every handoff before it. Start your next renewal conversation knowing the value case has been building itself for 12 months. Stop finding out a customer is at risk two months before the contract expires. You shouldn't be spending two days pulling data that should be available in 30 seconds – there's a new path for you. [Download your copy](#download) ![](https://v5.airtableusercontent.com/v3/u/58/58/1791684000000/S83SU8gHDIe3AMtDsHUq4A/jSUBjMUBfnHbXztDbT1q9Fdq7FHwT-bi4Dczmwue5T24PXlu7Nn7qQrZUMCrjV3kFU16bwJ0fHYZpjfHyGeH7QTii7RTKoJt5ZdZO-A2iTmTpHHHJuJGhAxvot7SfBENSK_ri5n1xZxqnyVn1yNZ-w/4I3gElh6RsBmbWtgepMfJpGZVe5jLLUniZ5vISCPrd0) ![](https://www.customersuccesscollective.com/assets/img/reports/decal-1.svg) ![](https://www.customersuccesscollective.com/assets/img/reports/decal-2.svg) ![](https://v5.airtableusercontent.com/v3/u/58/58/1791684000000/O3U9YZEWZb9JFep3XpeqZQ/4GXdU7bBk6AUOY1JlE4hrR-V-70EuJ4gxvndeRPsj7Kn4Bt4p69-hHwX_bDzH-0965SxVKMp-9xr0f1szLtL6VZgqhy4VdLOEyoiVFeVk1czv31NU8QR1KXg286gCrRR1-6pbjdlFBFDvbRgp7SsKA/yRqN-XFKKCe-qk_2a5n0WuvVPV8dUgR4MQlmGAKI6rc) ## Everyone's patching the same broken process. This guide fixes it. Drawn from the latest CS research, real-world insights from leaders at Atlassian, CDK Global, LinkedIn and ZoomInfo, and frameworks from Certinia's executive advisory practice, this ebook goes further than "align your teams and fix your data." It shows you the specific moments where NRR breaks, why they break the same way every time, and what AI can actually do at each stage once the foundation is in place. [Get yours today](#download) ## In partnership with Certinia We're proud to partner with [Certinia](https://www.certinia.com/) on the AI Across the Customer Journey ebook. Certinia's System of Action powers modern services organizations with a unified source of truth – bringing the right knowledge and judgment to every decision across the services lifecycle. Purpose-built for professional services, customer success and financial management, Certinia helps organizations maximize margins, deliver faster time-to-outcome, and grow customer value with certainty. [Access it now](#download) ![](https://v5.airtableusercontent.com/v3/u/58/58/1791684000000/wc-xVVG9BnyINu-R7mJlWQ/ZIaYqWY3yq1YhVt6Dq3k3xj5GmyjxVrZtzn6qn2UkV522aZaUfS9UCRCxkCAjzSWsTITVunewUa877QHMffnNrM5CS8OdGCsfzfzv-hhLLu71gFh9VM4rrjOBr5lA2cHK9wdByJFy8rBj5dKHb1nxg/01Mr31trM6RLiJwnFrOA1z3KaKKbhqv5_WLGnWXFgOM) ## What you’ll discover ![](https://www.customersuccesscollective.com/assets/img/reports/decal-3.svg) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) The **"watermelon problem"** that makes your healthiest-looking accounts churn without warning – and how top CS teams have eliminated it entirely. (Page 25) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) Why 44% of subscription cancellations happen within the first 90 days – and the **one architectural decision** that prevents this from ever happening to your accounts. ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) The **asymmetric cost of AI errors** in customer relationships – and the governance framework that protects you from catastrophic mistakes. (Page 41) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) What a mobile gaming KPI reveals about the **real definition of customer success** – and why most CS teams are measuring the wrong things entirely. ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) The **"acquisition trap"** that keeps sales-first companies spending heavily just to stand still – and how to escape it permanently. (Page 21) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) The **single most expensive failure point** in your post-sale operation – and why it has nothing to do with your team's talent or commitment. (Page 8) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) Why less than 1% of CS teams have achieved advanced, AI-driven data maturity – and the **4-pillar framework** that gets you there. (Page 17) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) The **surprising team** you should think twice about excluding from late-stage sales conversations – and what happens when you include them. (Page 12) ![bullet](https://www.customersuccesscollective.com/assets/img/check-bullet-point.svg) Why your customers can't tell you what outcomes they actually want – and the **pre-sale technique** that extracts this information anyway. (Page 23) [Fix the gaps](#download) ## The fix starts here Yes, this guide is free. But the revenue you're losing to broken handoffs certainly is *not*. Download today to get the AI frameworks, the failure modes and the four questions that will change how your leadership team thinks about post-sale operations – so you can stop fighting fires and start compounding results. ![Report Image](https://v5.airtableusercontent.com/v3/u/58/58/1791684000000/a4kiwzLg0S7znmsjHbfh7A/rZOtia8unGNKNFR-Q3UYKEYhvt4V_Ct3XTOWM5tv528TBBQaBNuIacVeOIfWQHodic7JIq0oBHBU40joBOvthfCUuoZk2VMa61xV0gC12nvZjhoCRqa9ABWBzpsPWrjq9Uld_o2R6WKSDCRIbaqySw/-NSxkyLD99gIkObl6TFWBbdeC-UqCjk4YF-A8JSM5E0) [Get your copy](#download) ![](https://www.customersuccesscollective.com/assets/img/reports/decal-4.svg) ![](https://www.customersuccesscollective.com/assets/img/reports/decal-5.svg) ![](https://www.customersuccesscollective.com/assets/img/reports/decal-4.svg) ![Report Image](https://v5.airtableusercontent.com/v3/u/58/58/1791684000000/a4kiwzLg0S7znmsjHbfh7A/rZOtia8unGNKNFR-Q3UYKEYhvt4V_Ct3XTOWM5tv528TBBQaBNuIacVeOIfWQHodic7JIq0oBHBU40joBOvthfCUuoZk2VMa61xV0gC12nvZjhoCRqa9ABWBzpsPWrjq9Uld_o2R6WKSDCRIbaqySw/-NSxkyLD99gIkObl6TFWBbdeC-UqCjk4YF-A8JSM5E0) ## The fix starts here Yes, this guide is free. But the revenue you're losing to broken handoffs certainly is *not*. Download today to get the AI frameworks, the failure modes and the four questions that will change how your leadership team thinks about post-sale operations – so you can stop fighting fires and start compounding results. ## Please add title in Airtable Please add content in Airtable [Get your copy](#download) ![](https://www.customersuccesscollective.com/assets/img/reports/decal-5.svg)