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# Are you making this adoption mistake  that costs you customers?
- URL: https://www.customersuccesscollective.com/adopt-onboarding-podcast-video/
- Published: 2025-11-26T16:18:28.000Z
- Updated: 2025-11-26T16:19:14.000Z
- Description: In this episode, Gainsight's Courtney Hauser chats with Jef Vanlaer, Customer Success Operations Manager at TrendMiner, about how simplifying onboarding and focusing on early value can dramatically shift engagement.
- Author: Grace Gupta
- Tags: Product adoption, Podcasts, Videos

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