> ## Content Index
> Fetch the complete content index at: https://www.customersuccesscollective.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# 10 upselling best practices every CSM needs to know
- URL: https://www.customersuccesscollective.com/10-csm-upselling-best-practices-video/
- Published: 2024-12-13T13:19:00.000Z
- Updated: 2025-01-02T13:25:01.000Z
- Description: The Customer Success Manager role is about creating value for your customers and business. But how do you move from a problem-solver to revenue-generator without sounding "salesy"?
- Author: Eve Chatfield
- Tags: CS strategy, Videos

## Looking for more on upsell and cross-sell? 

[What is cross-selling?Cross-selling is a strategy that encourages customers to purchase additional, related products or services alongside their initial purchase.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-160.png)Customer Success CollectiveAmie Stephens![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/CSC_Framework_Tiles_cross_sell.jpg)](https://www.customersuccesscollective.com/cross-selling/)

[Cross-selling email templatesPre-designed email formats you can use to promote additional, relevant products or services to their existing customers.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-159.png)Customer Success CollectiveHannah Wesson![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Cross-selling-email-templates.png)](https://www.customersuccesscollective.com/cross-selling-email-templates-framework/)

[Customer upsell templates | 3 upselling emailsa collection of pre-written emails designed to help you increase revenue by encouraging existing customers to upgrade to higher-tier plans or products.![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/icon/android-chrome-192x192-158.png)Customer Success CollectiveHannah Wesson![](https://storage.ghost.io/c/6f/66/6f66cab9-7939-4355-91c0-409dddffd4d9/content/images/thumbnail/Up-sell-templates3.png)](https://www.customersuccesscollective.com/up-sell-templates-framework/)